At the point of booking the appointment with your surgery, you will be asked whether you agree to share your patient record so that the local clinicians at the Surge Hub are able to access your record and also share relevant information back to your Surgery. This is necessary so that the appropriate notes and referrals can be passed on to your surgery for follow-up actions.
Peterborough Surge Hub, FAQs.
What is the Surge Hub?
The Surge Hub offers routine on the day appointments during the week in order to support GP practices with the pressure of the winter period. The Surge Hub is a service delivered by Greater Peterborough Network, in partnership with the local GP Practices across our area.
What services are available at the Surge Hub?
- GP and Nurse Prescriber consultations
- Minor Illness Nurses
- Practice Nurse appointments offering cervical smears, wound care, etc.
- HCA appointments for blood tests
Who can access the Surge Hub?
Every patient registered in a GP Practice in Peterborough
Where is the Surge Hub based?
The Surge Hub provides services from multiple locations depending on the day:
Monday - Thomas Walker Medical Centre
Tuesday - Friday - Thistlemoor medical centre
What are the opening times for the Surge Hub?
Appointments are available to patients between 14:00-19:00 Monday - Friday
How do I get an appointment at the Surge Hub?
Call your GP surgery and ask for an appointment at the Surge Hub. They will be able to book you into a available appointment
Is there free car parking at the Surge Hub?
There is free parking for the first 30 minutes at both locations.
If I book an appointment at the Surge Hub, will they have access to my medical record?
You will not be able to be seen by the Surge Hub service. You will need to wait for the next available appointment at your registered GP surgery.
How do I make a complaint to the Surge Hub?
If you wish to make a complaint about any of the services that GPN offer
Please email your complaint to firstname.lastname@example.org
Please provide your name, date of birth, phone number, and a reason for your complaint
Alternatively, you can call us on 01733 666670 and a member of our team will direct your call.