Greater Peterborough Network

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Are you part of the NHS?

Yes – We are a non profit NHS organisation

What services do you provide?

We deliver multiple services:

  • Peterborough GP Hub
  • HCA Home Visiting Service
  • City Care Centre Blood Test Reception
  • Serious Mental Illness HCA Service.
  • Ambulance Support
  • Diabetes Home Visiting Service
  • BP at Home

For more information please refer to “Our Services” page

How do I contact the Greater Peterborough Network?

You can contact us by:

Telephone – 01733666670 (Option 1 or 3 – depending on service needed)

Email – info@greaterpeterboroughgps.nhs.uk

Via our website on the “Contact Us” page

How do I provide Feedback to Greater Peterborough Network?

Share Your Feedback

At Greater Peterborough Network, patient‑centred care is at the heart of everything we do. We value learning from people’s experiences and actively encourage feedback from all service users and members of the public — whether it’s a concern, compliment, or complaint.

How to Provide Feedback

You can share your feedback in the following ways:

  • Concerns or compliments: Email us at gpn.feedback@nhs.net
  • Formal complaints: Submit in writing by post or email

By post:

Complaints

Greater Peterborough Network,

Allia Future Business Centre,

London Road,

Peterborough,

PE2 8AN

 

By email: gpn.feedback@nhs.net

Making a Formal Complaint

When submitting a complaint, please include:

  • Your full name, address, and contact details (phone number and/or email)
  • The patient’s name (if you are complaining on behalf of someone else) — we will need appropriate consent
  • The date, time, and location the problem occurred
  • Relevant details about what happened and why you are complaining
  • A clear set of questions you would like us to investigate and answer
  • An indication of the outcome you would like to see

You may choose to remain anonymous. In this case, a full investigation will still be carried out, but we will not be able to provide you with a response.

What Happens Next

  • We will acknowledge your complaint within 3 working days
  • We aim to provide a full written response within 40 working days
  • For complex complaints requiring detailed investigation, we aim to respond within 50 working days
  • If this is not possible, we will keep you updated throughout the process