Greater Peterborough Network

Health Care Assistant Home Visiting Service

Location:

Patient’s Home

Opening Hours:

Monday – Friday 09:00-17:00

About the service:

Greater Peterborough Network’s Home Visiting Service has been put into place to support GP Practices to provide timely care for their housebound patients.  GP Practices can refer to their patients to us and one of our Health Care Assistants will go to a patients home to carry out basic procedures such as blood tests, blood pressure checks and urine screening. The team have full access to the patients record and the results of the checks are added to the record as soon as available. This allows the referring clinician to make an informed decision about the patients care plan.

What support we offer:
  • Blood Tests
  • Blood Pressure
  • Height and Weight checks
  • Urine tests
  • Stool Tests

Peterborough GP Hub

Location:
City Care Centre (Thorpe Road, Peterborough. PE3 6DB)
 
Service Delivery:

Monday – Friday 18:30-20:30

Saturday 09:00-13:00 and 13:30-17:30

About the service:

The GP Hub offers routine appointments on evenings and weekends with local GPs, Nurses and Healthcare assistants. The GP Hub is a service delivered by Greater Peterborough Network, in partnership with some of the local GP Practices across our area.

Please click on FAQ link for more information including whether your Practice is able to book you in for an appointment at the GP Hub. 

What Support We Offer:

  • Skin conditions, such as mild acne and mild eczema
  • Cough and colds
  • Bites
  • Ear, Nose, Throat (including nasal congestion, sore throat and ear pain)
  • Constipation and haemorrhoids (piles)
  • Hay fever and allergies
  • Aches and pains, such as headaches and back pain
  • Indigestion, diarrhoea and threadworms
  • Period pain and thrush
  • Warts, athletes foot and verruca’s, mouth ulcers and cold sores
  • Children common ailments including nappy rash and teething
  • Muscle and joint injuries, including strains and sprains
  • Minor lacerations, cuts and infected wounds
  • Acute illness – eg: chest infection

  • ABPIs
  • Wound Management
  • Swabs
  • Stitch Removal
  • Staple Removal
  • Prescribed injections (B12, Zoladex, depo ect)  PATIENT MUST BRING INJECTION WITH THEM

  • Phlebotomy
  • Blood Pressure

Health Checks for Patients with Serious Mental Illness and Eating Disorder

Serious Mental Illness

Location:

Patient’s registered surgery or at Patient’s Home if the patient is housebound.

Service delivery:

Monday – Friday 09:00 – 17:00

About the service:

The SMI (Serious Mental Illness) service provides SMI health checks across Peterborough, Wisbech and Cambridge. This service involves our specialist HCAs conducting a 45-minute annual physical health check with an additional 20 minute follow up appointment if appropriate. The aim of this service is to link physical and mental health within general practice, thus improving the patients overall mental and physical wellbeing.

What support do we offer:
  • Appointments at your surgery or in your own home if appropriate
  • Blood pressure checks
  • Venepuncture (taking blood)
  • Height and Weight
  • Personalised Support and Care plans
  • ECGs (dependant on family history and medication)
  • Support accessing screening programmes (smears/mammograms/bowel screening etc)
  • Support accessing vaccinations
  • Lifestyle referrals and interventions such as weight management, smoking cessation, alcohol and drugs management.

Eating Disorder

Location:

Patient’s registered surgery.

Service delivery:

Monday – Thursday 09:00 – 17:00

About the service:

The Eating Disorder Medical Monitoring service supports patients with a mild to moderate eating disorder within the community. This service involves our specialist HCAs conducting a 45-minute monitoring appointment on a 4-8 weekly basis. The aim of this service is to support patients with an eating disorder closer to home and in their registered practice. Without this additional service patients would need to travel to Addenbrookes for the monitoring.

What support do we offer:
  • Venepuncture (blood test)
  • Blood pressure
  • Heart rate
  • Weight
  • SUSS test (Sit up-Squat-Stand)

Ambulance Support

Location:

Patient’s Home

Service delivery:

Monday – Friday 09:00 – 16:00

About the service:

The Ambulance Support Service was introduced in February 2022; The aim is for EEAST ambulance crews to be able to reduce time on site, by handing over care co-ordination of patients that don’t require transfer to a hospital to a member of the GPN team. Staffed by HCA’s with clinical oversight from a GP/ANP/Nurses, over 70% of patients were able to stay at home as a result of GPN interventions ranging from adjusting medication, referring to social care (Enhanced Response Service), to taking observational data and undertaking follow up welfare checks and ordering aids and adaptations for the home. 

What support do we offer:
  • Single point of access – we can coordinate with GP/ANP/HCA/ERS/NRS (General Practitioner/Advanced Nurse Practitioner/Health Care Assistant/Emergency Response Service)
  • Prescriptions issued, collected and delivered same day
  • Venepuncture
  • Blood pressure checks
  • Urinalysis
  • Pulse Oximetry
  • Comfort calls, welfare visits & reviews
  • Wound Care
  • Ability to arrange short term care within 30mins and same day equipment ordering
  • Remote consultations with ANP/F2F GP appointments
  • Catheter care (subject to assessment)

City Care Centre
Blood test Reception Team

Location:

City Care Centre, Thorpe Road, Peterborough, PE3 6DB

Opening Hours:

Monday – Friday 08:00 12:30 and 13:00– 16:30 (Closed between 12:30 -13:00)

About the service:

The City Care Centre Phlebotomy appointment system was introduced in the summer of 2020 as a way for GP Practices to book their patients in for a blood tests at a specific time, creating less waiting times for patients.

The Greater  Peterborough Network manage a blood test reception desk at the City Care Centre, which has full access to the appointments booked for the that day and can print and prepare blood test forms for patients arriving for blood tests.

The service operates Mon-Fri 08:00am – 16:30pm on an appointment basis. Please call 017333 666 670 option 1 or 3, or your GP Practice to book and appointment.

The service does also offer a walk-in service between 08:30am – 09:25am Mon-Fri, well as limited walk-in slots throughout the day for patients requiring urgent same day bloods or INR’s. 

During busy periods, Walk in patients may need to wait so are advised to call the Appointment line 01733 666 670 option 1 or 3.

It advised anyone needing a routine blood test pre books an appointment by calling 01733 666 670 option 1 or 3.

Support we offer
  • Appointment system management
  • Printing and preparing of blood forms
  • Rebooking / Moving appointments

Diabetes Home Visiting Service

Location:

Patient’s home

Service delivery:

Monday – Friday 09:00 – 17:00

About the service:

GPN use specialist trained HCA’s supported by a diabetic nurse to carrying out home visits for housebound diabetic patients. The HCA will complete a full diabetic review. GPN record and report all results back to the patients GP to review. On the occasions the HCA identifies instances which require immediate interventions, they are able to refer to podiatry and contact the GP for urgent adjustments to medication. This provides a vital service aiming to support patients with their overdue checks and reviews. This project has been a great tool in identifying other areas of healthcare required for patients who are unable to visit their surgery. Housebound patients who think they may be eligible for this service needs to contact their GP practice for a referral to our service.

What support do we offer:
  • Diabetic Foot checks
  • Diabetic blood tests
  • BP checks
  • Urine samples
  • Height checks
  • Weight checks
  • Diabetic Reviews

BP at Home

Location:

Patient’s home

Service delivery:

Monday – Friday 09:00 – 17:00

About the service:

BP at Home, is a self-monitoring service available to all Peterborough patients who have an irregular Blood Pressure that do not have a pre-existing diagnosis of Atrial Fibrillation. Patients registered in the Greater Peterborough area can be easily referred for BP at Home Self-Monitoring for up to 14 days.

Once referred, GPN send a Healthcare Assistant to the patients house to demonstrate how to use the BP machine, and a BP Monitoring diary is provided for the patient to keep a record of their readings. The GPN team call or text the patient each day and enter daily AM and PM readings to the patients record for their GP to review.

This service is not restricted to just housebound patients, this service is available to all patients who need their BP monitoring.

What support do we offer
  • Home visits by Healthcare Assistant to demonstrate use of BP Machines
  • Loan of a BP machine and right size cuff
  • Daily calls from the GPN team to collect readings and check on wellbeing